haya9 Privacy Policy
Your personal information is completely safe with us — here we clearly explain how we collect, use, and protect your data.
Table of Contents
This Privacy Policy ("Policy") applies to the haya9 platform and all its associated services. haya9 is an online gaming platform operated for Bangladeshi players, and we deeply respect the privacy of our users. This Policy will clearly inform you about what information we collect from you, why we collect it, how we use it, and what steps we take to keep your information safe.
By using haya9's services, you will be considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.
Important: haya9 never sells your personal information to third parties without your consent. We only collect the information necessary to improve the quality of our services.
Introduction and Scope
haya9 is an online gaming and entertainment platform designed specifically for Bangladeshi users. This Privacy Policy applies to the following:
- The haya9 website (haya9.lat) and all its sub-pages
- The haya9 mobile version and related web applications
- haya9 registered membership and account management
- Customer support services provided via live chat and email
- Financial transaction processing (bKash, Nagad, Rocket and bank transfers)
- Promotional communications and bonus offer information
This Policy has been prepared in accordance with applicable data protection laws of Bangladesh and internationally recognised privacy standards. Even if you use haya9 from outside Bangladesh, this Policy will apply equally.
Data Collection
haya9 collects user information through various methods. Below is a detailed explanation of the types of information we collect:
2.1 Information You Provide Directly
When you register an account on haya9, log in, or contact us, you voluntarily provide the following information:
- Full name and date of birth
- Email address
- Mobile number (for account verification only)
- Information about your preferred payment method
- National ID or passport number for identity verification (as part of the KYC process)
- Messages and complaint details sent to customer support
2.2 Automatically Collected Information
When you use the haya9 platform, our system automatically collects certain technical information:
- IP address and device type
- Browser and operating system information
- Platform activity logs (login times, game play history)
- Transaction history and financial activity
- Cookie and session data
haya9 only collects the minimum information necessary to operate the service. We never collect unnecessary personal information.
2.3 Information Received from Third Parties
In some cases we may also receive information from third parties, such as:
- Transaction confirmation information from payment processors (bKash, Nagad, Rocket)
- Security-related information from fraud prevention services
- Data received from identity verification services
Purpose of Data Use
haya9 uses your information only for specific, lawful and clearly defined purposes. The main purposes for which we use your data are described below:
3.1 Account Management and Service Delivery
- Creating, verifying and securing accounts
- Processing financial transactions including deposits and withdrawals
- Activating gaming services, bonuses and promotions
- Providing 24/7 customer support in Bengali
3.2 Security and Fraud Prevention
- Detecting and preventing suspicious activity
- Preventing unauthorised access to accounts
- Complying with Anti-Money Laundering (AML) regulations
- Preventing access by minors (21+ verification)
3.3 Service Improvement
We analyse your usage patterns to improve the platform's performance and user experience. This analysis is conducted in a fully anonymous manner and your identity is never revealed.
3.4 Meeting Legal Obligations
We may be required to provide certain information in response to lawful requests from regulatory bodies or law enforcement authorities. In such cases we will always follow legal processes and share only the minimum necessary information.
Data Storage and Security
haya9 applies industry-standard security measures to keep your information safe. The key elements of our security framework are detailed below:
4.1 Technical Security Measures
- SSL/TLS encryption — all data transmissions are encrypted
- Sensitive information stored with AES-256 encryption
- Two-Factor Authentication option
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
4.2 Data Retention Periods
haya9 retains your information only for as long as necessary:
- Active account data: for as long as the account remains active
- Transaction records: for as long as required under financial regulations
- Inactive account data: up to five (5) years after the last activity
- Customer support records: up to two (2) years after closure
4.3 Response to Data Breaches
In the event of a data breach, haya9 will act immediately. We will contact affected users within a reasonable time and take the necessary remedial steps. Ensuring the protection of our users is our top priority.
Sharing Data with Third Parties
haya9 never sells your personal information. However, in certain specific circumstances we may share limited information with selected third parties:
5.1 Payment Service Providers
To complete financial transactions, we share the necessary transaction information with bKash, Nagad, Rocket and banking services. This information is used solely to process the specific transaction and is governed by the respective payment gateway's own privacy policy.
5.2 Technology Service Providers
Gaming software providers (such as Pragmatic Play, Evolution Gaming, Spribe, etc.) may use the minimum necessary session information to operate their games. These providers comply with international data protection standards.
5.3 Legal Obligations
We may be legally required to provide necessary information in response to court orders, government directives or lawful requests from law enforcement agencies. In such cases we will share only the information required by law.
Our Commitment: haya9 will never sell your personal information to marketing or advertising agencies, nor supply data for third-party direct marketing.
Cookies and Tracking
The haya9 website uses cookies and similar technologies to improve the user experience.
6.1 Types of Cookies
- Essential Cookies: Required for the platform's core functionality — login sessions, security tokens. Without these, the service does not work properly.
- Functional Cookies: Remember your preferences — language settings, game preferences. These can be disabled, but some service features will be reduced.
- Analytical Cookies: Collect anonymous usage data to improve service quality. This information is never personally identifiable.
6.2 Cookie Controls
You can manage cookies at any time by changing your browser settings. Please note that disabling essential cookies may prevent you from logging in to the platform or playing games properly. Detailed cookie management guides are available in most modern browsers.
Your Rights
haya9 believes that every user has the right to control their personal information. You have the following rights:
7.1 Right to Access Your Data
You may request at any time to know what information haya9 holds about you. We will provide a complete report within a reasonable time of receiving your request.
7.2 Right to Correct Your Data
If there is any incorrect or incomplete information in your profile, you can have it corrected. General information (such as email and contact details) can be updated directly from your account settings. To change identity verification information, please contact our support team.
7.3 Right to Delete Your Data
In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete records of financial transactions or information retained due to legal obligations.
7.4 Right to Withdraw Consent
For marketing communications or optional data processing, you may withdraw your consent at any time. This request can be made through our support team or by emailing [email protected].
For any privacy-related request, contact us via live chat or email at [email protected]. We provide support in Bengali 24/7.
Privacy of Minors
haya9 strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from any minor.
Age verification during account registration is mandatory. If we become aware that a minor is using our platform, we will immediately close that account and delete all associated data. If necessary, we will also notify law enforcement authorities.
If you believe that a minor has opened an account on haya9, please inform our support team immediately.
Changes to This Policy
haya9 may update this Privacy Policy from time to time. Our notice process is determined based on the nature of the changes:
- For significant changes, we will send you advance notice to your registered email.
- A notification will be shown about important changes when you log in to the platform.
- The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
- Continuing to use the platform after any changes will be considered as your acceptance of the new policy.
We encourage you to review this policy regularly. If any changes are not acceptable to you, please contact our support team.
Contact Us
Contact us for any privacy-related questions, concerns, or requests. Our support team is available 24 hours a day, 7 days a week to assist you in Bengali.
Live Chat
Get instant support in Bengali 24/7. Log in to the platform and click the chat icon.
[email protected] — Email us for detailed privacy-related requests.
For email requests, we generally aim to respond within business days. For urgent privacy matters, use Live Chat where instant support is available.
Your data is protected, your experience is secure
Your privacy is our top priority at haya9. Join haya9 today for a safe gaming experience.