Responsible Gaming —
Keep the fun, keep the control
Gaming at haya9 is entertainment — not an addiction. Use our protection tools to set your own limits and stay safe at all times.
🔞 For players aged 21 and above only — haya9 strictly prohibits gaming by minors.
Why does haya9 believe in responsible gaming?
haya9 believes that online gaming should be a healthy and enjoyable experience. We are committed to creating a safe environment for Bangladeshi players, where gaming is a form of entertainment — not an obstacle to other responsibilities in life.
Responsible gaming is not just about setting limits. It is about staying aware of your own feelings, knowing when to take a break, and having the courage to ask for help when needed. At haya9, we are always ready to provide you with the tools and support for that.
Our platform includes multiple protection features such as deposit limits, self-exclusion, time-out, and reality checks. These tools are easy to use and can be activated at any time.
Keep in mind
- Gaming is entertainment only — not a source of income
- Only spend money you can afford to lose
- Take regular breaks and spend time on other activities
- Spending time with family and friends is always important
- You should not play more in an attempt to recover lost money
Keep your gaming in control
haya9 provides several practical tools that you can activate from your account at any time.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. If you want to increase the limit, you will need to wait 24 hours for security reasons.
Session Time-Out
Keep automatic log-out enabled after a set period of time. Choose any time-out from 30 minutes, 1 hour, or 2 hours and avoid long sessions.
Reality Check
Receive notifications at set intervals showing how long you have been playing. This reminder will keep you aware of time and encourage you to take a break when needed.
Self-Exclusion
If you want a short or long-term break from gaming, activate self-exclusion. You can choose from 1 week up to 6 months. Login will be completely blocked during this time.
Loss Limit
Decide in advance the maximum amount you are prepared to lose within a set period. Once the limit is reached, the platform will automatically stop you from placing further bets.
Account Cooling Period
Request a temporary suspension of your account for 24 hours to 7 days. This feature helps you protect yourself from decisions made on impulse.
When should you be careful?
If any of the following signs appear, it means gaming may be going out of control. Seeking help at this point is the wise thing to do.
- Feeling a repeated urge to play in order to recover lost money
- Continuing to play while neglecting household or professional responsibilities
- Hiding your gaming from family or friends
- Spending beyond your means or playing with borrowed money
- Feeling restless or angry when you cannot play
- Spending long hours absorbed in gaming while skipping sleep, meals, or work
Healthy and enjoyable gaming
Following these simple habits will keep gaming enjoyable at all times.
- Set a budget before you play and stay within that limit
- Take at least a 10-minute break every hour
- Never play when you are tired, emotionally unsettled, or have been drinking
- Give gaming only a small amount of time in your daily routine
- Do not hold unrealistic expectations about your chances of winning
- Share your gaming experiences with friends or family
The 21+ age rule — no exceptions
To open an account at haya9 and play any game, you must be at least 21 years old. This is both a legal requirement and our ethical responsibility.
Age is verified at the time of registration. In cases of doubt, haya9 may request additional proof at any time — such as a national identity card or birth registration certificate.
If you believe a minor you know is using haya9, please notify our support team immediately.
Advice for parents
Take the following steps to keep children and teenagers away from online gaming:
- Set a PIN or password on computers and mobile devices
- Keep your bank or mobile banking details secure
- Use parental control software to manage your children's internet use
- Have open conversations with your family about responsible gaming
Activate protection tools
Enable your preferred protection feature in just a few steps.
Step 1 — Log in
Log in to your haya9 account and go to profile settings.
Step 2 — Choose a setting
From the "Responsible Gaming" menu, select the protection option you prefer.
Step 3 — Confirm
Save your choice — the change will take effect immediately.
If you need help setting up self-exclusion or long-term limits, contact our 24/7 live chat — our team will guide you in Bengali.
Reach out to get help
Do not hesitate to talk about gaming addiction. Our team is always here for you.
24/7 Live Chat
Talk directly to our support team in Bengali at any time. Get instant help with self-exclusion or limit settings.
Email Support
Write to us for detailed requests or anything related to self-exclusion:
[email protected]
Gaming addiction is a health issue
If you feel that gaming is controlling your life, consult a mental health professional. In Bangladesh, the national mental health helpline and local counselling services are available. Seek help in time for your own well-being and that of your family.
Questions about responsible gaming
Find answers to frequently asked questions here.
Enjoy safely — with haya9
Play responsibly and enjoy the fun. Cricket, slots, or casino — all games are waiting for you.