Legal Document

haya9 Terms and Conditions

Please read these terms and conditions carefully before using the haya9 platform. This document forms the basis of the agreement between you and us.

Last Updated: January 2026

These terms and conditions ("Agreement") apply between haya9 ("Platform", "we", "us") and any registered user ("you", "Member"). By creating an account on haya9 or using the platform, you are agreeing to all of these terms. Please make sure you have fully understood these terms.

Table of Contents

1. Definitions and Applicability

The following terms used in this Agreement are defined below:

  • "Platform" — The haya9 website (haya9.lat) and all associated digital services.
  • "Member" — Any person who has opened an account on haya9 or is using the services.
  • "Services" — Online gaming, sports betting, slots, casino, and related features available on the platform.
  • "Account Balance" — The amount of money held in a Member's account.
  • "Bonus" — Any promotional reward or additional funds granted to Members by the platform.

These terms and conditions apply to all Members in Bangladesh. By accessing or using the platform, you acknowledge that you have read, understood, and agreed to comply with these terms.

2. Eligibility and Age Verification

The following eligibility requirements must be met to use haya9's services:

  • You must be at least 21 years of age. These services are only available to those aged 21 or older.
  • You must be a legal citizen or permanent resident of Bangladesh.
  • You must have a valid bank account or mobile banking account in your own name.
  • You must be legally capable of participating in gaming activities.
Age Verification: haya9 may request valid identification (National ID, passport, or birth certificate) to verify a Member's age at any time. We reserve the right to withhold withdrawals until verification is complete.

Any account found to belong to a minor will be closed immediately and all transactions will be cancelled.

3. Account Registration and Security

3.1 Registration Process

Providing accurate and complete information is required to open an account on haya9. Each person may open only one account. Creating multiple accounts is strictly prohibited and may result in account termination.

3.2 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are responsible for all activity that takes place on your account.

  • Use a strong password and change it regularly.
  • Do not share your account details with anyone.
  • If you notice any suspicious activity, notify our support team immediately.
  • Always log out after using a public computer or device.

3.3 Updating Information

If any of your personal details change (such as your contact address or banking information), you must update them in your account settings without delay. haya9 will not be responsible for issues arising from incorrect or outdated information.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

Funds can be deposited on haya9 using the following payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳500.

Minimum Deposit: ৳500 (for each payment method)  |  Minimum Withdrawal: ৳1,000

4.2 Withdrawal Process

Once a withdrawal request is verified, it is generally processed within 5 to 30 minutes. However, delays may occur in the following cases:

  • If account verification has not been completed.
  • If additional security checks are required for large withdrawal amounts.
  • Due to technical issues or banking infrastructure limitations.

4.3 Withdrawal to the Same Method

For security reasons, withdrawals are generally made to the same payment method used for the deposit. haya9 may request additional verification documents at any time.

4.4 Currency

All transactions will be carried out in Bangladeshi Taka (BDT / ৳).

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

haya9 offers new Members a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example, if you deposit ৳5,000, you will receive an additional ৳10,000 as a bonus.

5.2 Wagering Requirements

All bonuses are subject to a 20x wagering requirement. This means the bonus amount must be wagered 20 times before it can be withdrawn.

Example: If you receive a ৳10,000 bonus, you must place a total of ৳200,000 (20×) in bets before withdrawing.

5.3 Bonus Terms

  • The minimum first deposit to claim a bonus is ৳500.
  • Each bonus offer applies only once per Member.
  • Bonus funds cannot be withdrawn; they can only be used to play games.
  • If wagering requirements are not met within the specified time, the bonus may be cancelled.
  • If a Member abuses the bonus system, their account may be closed.

5.4 VIP Program

haya9 offers regular Members three VIP tiers: Bronze — up to 0.4% cashback per week; Silver — up to 0.8% cashback per week; Gold — up to 1.2% cashback per week. Members can gradually move up to higher tiers based on their play volume and activity.

6. Gaming Rules

6.1 General Rules

All games on the haya9 platform are operated fairly and transparently. All outcomes are determined using software from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi.

6.2 Technical Errors

If the outcome of a bet becomes uncertain due to a software error or technical issue, haya9 reserves the right to void that bet. In such cases, the bet amount will be returned to the Member's account.

6.3 Sports Betting

Betting on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (including the FIFA World Cup), and other sports is governed by the applicable rules. If an event is cancelled or suspended, the related bets will be voided and funds returned.

6.4 Live Casino

In live dealer games (such as Live Roulette, Live Blackjack, Sic Bo, and Live Baccarat), decisions are final and will not be reconsidered unless sufficient video evidence is available. If the connection is lost, any bets already placed will remain valid.

7. Prohibited Activities

The following activities are strictly prohibited on the haya9 platform:

  • Creating multiple accounts or using another person's account.
  • Dishonestly exploiting the bonus system ("bonus hunting").
  • Committing any form of fraud, deception, or manipulation.
  • Attempting to hack the platform's software or gain unauthorised access.
  • Using automated software or bots to play games.
  • Harassing other Members or behaving improperly in live chat.
  • Using the platform for money laundering or illegal financial transactions.
  • Opening an account with a fake ID or false information.
For any of the above prohibited activities, haya9 reserves the right to immediately close the account and confiscate all balances. The relevant authorities may be notified if necessary.

8. Privacy and Data Protection

haya9 treats the protection of Members' personal information as its highest priority. All data is kept secure using SSL encryption technology.

  • We never sell your personal information to third parties.
  • Limited information may be shared with partners for identity verification and payment processing purposes.
  • Information may be provided to authorities where required by legal obligation.

Our full privacy policy is available on the Privacy Policy page.

9. Responsible Gaming

haya9 supports responsible gaming. We want all our Members to play for entertainment purposes and in a safe manner.

9.1 Setting Limits

Members can set deposit limits, betting limits, and session time limits on their account. Contact our support team to set these limits.

9.2 Voluntary Break

If a Member feels that gaming is having a negative impact on their life, they can temporarily or permanently suspend their account. Contact us via live chat to use this feature.

9.3 Support

Gambling addiction is a serious issue. For more information and support, please visit our Responsible Gaming page.

10. Limitation of Liability

To the maximum extent permitted by applicable law, haya9 will not be liable for:

  • Losses caused by internet disconnection, power outages, or third-party service failures.
  • Account details being exposed due to a Member's own negligence.
  • Differences in game outcomes caused by unexpected technical errors (in such cases, the bet amount will be refunded).
  • Services being suspended or terminated for legal reasons.
haya9 always strives to operate fairly and transparently and is committed to supporting Members through any issues.

11. Account Closure and Termination

11.1 Closure at Member's Request

Any member may close their account at any time. Before closing, please withdraw all valid balances remaining in the account.

11.2 Cancellation by haya9

haya9 may cancel an account for the following reasons:

  • Violation of these terms and conditions.
  • Fraudulent or deceptive activity.
  • Providing false identity or documents.
  • Underage membership.
  • Legal orders or regulatory directives.

If an account is cancelled due to a valid violation, the balance may be forfeited.

12. Dispute Resolution

If you have any dispute or complaint, please contact our customer service team first. We always try to resolve issues through discussion.

12.1 Complaint Submission Process

  • First, report the issue through live chat.
  • If unresolved, send a detailed complaint by email.
  • After receiving a complaint, we will try to respond within a reasonable time.
  • In all disputes, haya9's decision will be considered final.

12.2 Technical Disputes

In the case of disputes regarding game results, server logs and the game provider's records will be considered as final evidence.

13. Changes to Terms

haya9 reserves the right to change, amend, or update these terms and conditions at any time. A notice will be provided on the platform before changes take effect.

  • For significant changes, members will be notified by email.
  • Continued use of the platform after changes will be considered acceptance of the new terms.
  • If a member does not agree to the new terms, they may close their account.

The date of the latest update will always be noted at the top of this page.

14. Contact & Support

If you have any questions about these terms and conditions, please contact us:

Live Chat 24/7 support in Bengali — the fastest method.
haya9 always operates as a transparent, fair, and responsible online gaming platform. Our goal is to provide the best gaming experience to all players in Bangladesh.

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